Shipping policy

Thank you for shopping with Velmont. We are committed to delivering your order safely and on time.

Order Processing

• Orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• Standard delivery usually takes 3–7 business days depending on your location.
• Delivery times may vary during peak seasons, holidays, or due to unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
• Free shipping may be offered on selected products or promotional campaigns.

Order Tracking

• Once your order has been shipped, you may receive tracking information via email or SMS (if available).

Delivery Delays

While we strive to ensure timely delivery, delays caused by courier services, weather conditions, customs, or other factors beyond our control may occur.

Incorrect Address

Please ensure that your shipping address is correct before placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact our support team as soon as possible so we can assist you.